Credit Controller

ROLE TITLE:  
Credit Controller

PURPOSE:
The main purpose of this role is to ensure that a customer’s level of credit is correct and that customers remain within their credit facilities and all monies owed are collected in a timely manner.

REPORTS TO:
Financial Controller

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategy

  • Support and provide the services for other departments to carry out their part of the strategic plan.

Functional

  • Credit control
  • Cash collection
  • Customer Query resolution
  • Direct input into how Customer Credit limits are set by Financial Controller/Director.
  • Ensure all monies owed are collected in a timely and professional manner.
  • Operate within agreed credit limits, exercising judgement where appropriate and making decisions on orders for long-standing good customers
  • Process credit memos and post to customer accounts in accordance with company policies and issue refund request where appropriate
  • Investigate and close out customer queries in a professional and timely manner
  • Weekly updates during peak periods to finance
  • Monthly statements issued in a timely manner
  • Liaise with customers to ensure most efficient method of cash collection is put in place – Cheque, DD or EFT
  • Ad hoc duties as assigned

Accountability in Leadership and Teamwork

  • Taking ownership for decisions that rest within the remit of my area of responsibility
  • Engage and encourage two-way communication, 
  • Active contributor to my team/dept. and cross functional working

          
Talent Management

  • PPCD plan for myself in place

 

SUCCESS FACTORS:

  • Target zero bad debts
  • Customer complaints resolved on time
  • Customer finance data up-to date and correct
  • Customers pay within their payment terms
  • Proactively manage and report on slow payers
  • Interdepartmental working

 

COMPETENCIES:

  • Negotiation skills
  • Relationship management
  • Planning and organising
  • Attention to detail
  • Problem solving
  • Good judgement
  • Flexibility
  • Ability to work on your own and as part of a team

 

QUALIFICATIONS/EXPERIENCE:

Must have (essentials)

  • 3-5 years’ experience in similar role
  • Microsoft Office (Word, excel and e-mail)
  • Debt collection skills
  • ERP Systems

 

KEY INFORMATION:

  • Role is 9-5 for 3 days a week, specified by the business (Wed – Fri), may change for training
  • Role is part-time permanent job share position
  • Training will be provided as part of the role
  • This role is based at Folens HQ in Tallaght, Dublin 24
  • If you have any further queries, please contact Folens HR on careers@folens.ie