Credit Controller
ROLE TITLE:
Credit Controller
PURPOSE:
The main purpose of this role is to ensure that a customer’s level of credit is correct and that customers remain within their credit facilities and all monies owed are collected in a timely manner.
REPORTS TO:
Financial Controller
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strategy
- Support and provide the services for other departments to carry out their part of the strategic plan.
Functional
- Credit control
- Cash collection
- Customer Query resolution
- Direct input into how Customer Credit limits are set by Financial Controller/Director.
- Ensure all monies owed are collected in a timely and professional manner.
- Operate within agreed credit limits, exercising judgement where appropriate and making decisions on orders for long-standing good customers
- Process credit memos and post to customer accounts in accordance with company policies and issue refund request where appropriate
- Investigate and close out customer queries in a professional and timely manner
- Weekly updates during peak periods to finance
- Monthly statements issued in a timely manner
- Liaise with customers to ensure most efficient method of cash collection is put in place – Cheque, DD or EFT
- Ad hoc duties as assigned
Accountability in Leadership and Teamwork
- Taking ownership for decisions that rest within the remit of my area of responsibility
- Engage and encourage two-way communication,
- Active contributor to my team/dept. and cross functional working
Talent Management
- PPCD plan for myself in place
SUCCESS FACTORS:
- Target zero bad debts
- Customer complaints resolved on time
- Customer finance data up-to date and correct
- Customers pay within their payment terms
- Proactively manage and report on slow payers
- Interdepartmental working
COMPETENCIES:
- Negotiation skills
- Relationship management
- Planning and organising
- Attention to detail
- Problem solving
- Good judgement
- Flexibility
- Ability to work on your own and as part of a team
QUALIFICATIONS/EXPERIENCE:
Must have (essentials)
- 3-5 years’ experience in similar role
- Microsoft Office (Word, excel and e-mail)
- Debt collection skills
- ERP Systems
KEY INFORMATION:
- Role is 9-5 for 3 days a week, specified by the business (Wed – Fri), may change for training
- Role is part-time permanent job share position
- Training will be provided as part of the role
- This role is based at Folens HQ in Tallaght, Dublin 24
- If you have any further queries, please contact Folens HR on careers@folens.ie